– The address register is really important. But it is the municipalities’ responsibility to ensure that the addresses are communicated to the National Land Survey, says Anders Klarström, Press Officer at SOS Alarm.
National Audit Office takes the its report up several deficiencies that impair SOS Alarm. Among other things, emphasizes the importance of the existence of an authority with oversight responsibility for the transmission of distress calls, face to among other counties of Uppsala and Västmanland should open its own PSAP June 1st. Past experience shows that the alarm ring can be delayed in similar situations.
– A strengthened oversight is a necessary condition when the county council starts up competing services, says Claes Norgren.
Many calls to the SOS Alarm delayed also by inaccurate and frivolous conversation. SOS Alarm puts an average of 33 days per year to answer the malicious calls. The government should investigate what can be done to minimize that number, according to Claes Norgren.
– we think you should consider imposing sanctions on malicious calls.
Another shortcoming as the National Audit see is that there is no technical solution to the emergency operator at SOS Alarm can quickly communicate with, for example, police and rescue services. In the current situation, information must be handed over orally, which means that it takes longer before help arrives.
– The government should take responsibility for the creation of a technical platform that enables electronic communication, says Claes Norgren.
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