– From 1st January 2016, so we try more and more types of disputes than we did before. It has to be added is, for example, that we are testing games for money, rental disputes and some parkeringstvister, ” says Britta Ahnmé Kågerman who is the director of the national board for consumer complaints.
allmänna reklamationsnämnden, Arn, which hears consumer disputes, had in the last year into the 13 500 complaints from the public. Up from about 12 000 in the previous year. It follows a multi-annual trend, with more and more cases, even before the new types of cases were tried.
Disputes with travel companies are among those which continue to grow. And more notifications will be in the future as a result of a årsgammal law which requires companies in case of dispute shall indicate where a customer may then turn to, ” says Britta Ahnmé Kågerman.
” You have as a company to talk about what tvistlösningsnämnd you can turn to and provide information if they hear bodies such as the Arn.
Also for the Consumer increases the number of notifications, which then applies the dissatisfaction with such company’s marketing, pricing or selling. The number which has gone up to over 9 per cent in a year to 12 000 in 2016. It is at the same time, a doubling compared with the year 2009, an increase in The consumer ombudsman Cecilia Tidelius think can be explained both in increased knowledge about the possibility to notify that, in the more disreputable companies.
But in some industries are actually seeing the problems appears to decline according to Britta Ahnmé Kågerman.
– At the insurance department, we got the year 2014 in 988 cases, and in 2016, it was 811 so where it has fallen, ” she says.
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