Economy. Customers are rarely right when they complain that the packages have been broken in the post.
postnord’s explanation: Mashed package is often due to the bad wrapping.
– Often it is not fixed to the content, so it travels around in the packaging, says the company’s head of communications, Per Ljungberg to TT.
postnord’s stats for the inrikespaket 2015 shows that 3 978 people complained that the goods broken during shipping. Only six per cent of them, 244 pieces, got compensation from the company.
The notify should be able to show up the original packing materials, and hence show that the goods have been correctly packaged. On postnord’s website, there are detailed instructions for what it means. It applies also to turn to the right company when you make a complaint.
– The most common is to have e-been a be. You should always file a claim with the you have agreed with, says Per Ljungberg.
take a chance on plastic
Overall, the company better pack the right than individuals. It happens that people take a chance and wrapping christmas presents in a little plastic, ” says Pierre Olsson, press and communications manager at DB Schenker Sweden.
– It, a business would never do. Companies are the professionals.
To send packages containing liquids is particularly difficult. It will be the smallest leakage goes the package apart and then the surrounding package take damage. It occurs, but not often, ” says Pierre Olsson.
TT: Can customers be liable?
– I can’t say that it has happened, but it could happen.
In sorteringsmaskinerna
Paketskador usually occurs inside the sorteringsmaskinerna on the terminals. This management would be further improved, allowing Stefan Helander, head of the reklamationsavdelningen at Postnord in a SVT interview.
– there are things in us that we need to look at the course, for example, how we separate out the packages that need to be sorted by hand. The mixture of different packages that we get a little more damage than we should, ” he says to SVT News Sweden.
Both Postnord and DB Schenker stresses that, despite everything, is a vanishingly small percentage of the packages that break during shipping. In 2015 managed Postnord 31.1 million inrikespaket, of which nearly 4 000 broke down so much that customers faulty. The year before, the handling of the four million fewer packages, but then reklamerades 4 680 damage.
– We send more mail, but get fewer complaints, ” says Per Ljungberg.
the FACTS
bubble wrap around almost everything
the most Important is to fill the box with something soft that absorbs shock and prevents the item from that rattle around.
If the box is filled with cushioning material is also avoided that it is being pinched together if something heavier lands on top.
Liquid content should be wrapped in absorbent protection, then in a plastic bag. Around this added bubble wrap and then placed everything in a cardboard box.
Small, hard objects that should be sent in an envelope, for example, keys or usb sticks, should be wrapped in bubble wrap first, otherwise there is great risk that the envelope breaks down during shipping.
Sharp objects like knives can be fixed to a wooden strip, wrap in bubble wrap and placed in cardboard box.
Deleted never from a the original box around a purchased be enough. It should be embedded in bubble wrap and placed in a larger box.
Source: postnord.see
TT
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