the SOS Alarm has previously been criticised for taking a long time to answer 112. For that short time has introduced a system where you answer in the whole country, regardless of the origin of the call.
But the numbers that Caliber took part of the show that the time to alarm out emergency assistance increases if the call is received by any other SOS-central than the one that is closest.
Katrin Marnell in Ljungby had to wait seven minutes longer than necessary when her house had started to burn.
– Thus, they answered fast, but they never came, it felt like. We called from several phones and they said they were on their way, though they had been sent the wrong.
When she called the 112 had SOS Alarm difficult to find the address and alerted out the rescue in a completely different part of the country. The right emergency services received the alarm, only after seven minutes.
In Ljungby has had several similar events where it has taken a long time for SOS Alarm to locate was the one who need help find themselves. The fire chief in Ljungby, Carl Håkansson, think it is due to SOS Alarm has changed their way of working.
– It takes longer before we know more about the position and the accident, and it takes hence the longer time to time we receive the alarm, ” he says.
SOS Alarm during the several years have not met government requirements to respond to the emergency number 112, within an average of eight seconds. For shortening the response time has SOS-centres gradually passed over to the answer 112 calls from all over the country.
at the same time have time to alarm out emergency assistance increased. In recent years, it has been 20 seconds long compared with the requirement from the emergency services.
According to several emergency services, it is the lack of lokalkännedomen that contribute to the increased the time.
SOS may have improved is that they respond faster, but it may not be at the expense of that warns us later, ” says Carl Håkansson.
Caliber have taken part of the figures shows that the time is longer, to warn out the emergency services if the call is received on any other key than the next. For some of the SOS-centres, the difference is just over half a minute.
Claes Eliasson, head of alert and preparedness at SOS Alarm, to confirm that the larmhanteringstiden is longer if the call is not received by the nearest EMERGENCY centre. But he tells us that the difference gradually decreased and it is more about the increased demands from society, and that the number of calls where there is a genuine support needs increase.
– The menu has different expectations, we have, among other things språkutmaningar that increases. So it becomes a bit simplistic to take one factor and say that it is just about it, ” he says.
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